[Resolved] Tata Sky — tata sky dhamaka pack biennial activation | |||||
I have seen the biennial dhamaka pack @rs.4400/- in tata sky website and i also contacted the customer care about the biennial dhamaka pack and recharged the same. After recharged the amount, again i have contacted the customer care to activate it for biennial but he said that it is in auto renewal, it will renwed automatically after 24th december, 18 but this pack is activated for annual. So, again i have contacted the customer care and explained the same to resolve it. But now they are saying that they doesn't have such type of packs then why they have mentioned on the tata sky website and even also on app. Customer care also told the same about biennial dhamaka pack. So, please resolve it as early as possible and activate my account for biennial dhamaka pack. Was this information helpful? | |||||
Jan 29, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Dec 27, 2018 Tata Sky Customer Care's response Hi, we hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
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 2 Comments | |||||
Comments
Sub ID [protected]
First, I didn't recharge my connection since I was not home for last 1.5 months. Today after doing my regular recharge I get an error "this is the wrong card for this set top box (pairing error)
After calling customer care you suggest technician visit for a charge of INR 100 at no fault of mine.
Kindly fix the connection
First, I didn't recharge my connection since I was not home for last 1.5 months. Today after doing my regular recharge I get an error "this is the wrong card for this set top box (pairing error)
After calling customer care you suggest technician visit for a charge of INR 100 at no fault of mine.
Kindly fix the connection
Tata Sky Customer Care's response, Dec 30, 2018
Verified Support
Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
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by mistake i have done a recharge of RS:-1005 at the place of Rs:-100
so kindly resolve my problem..