Tata Sky — Tata sky dth/for discontinuing one out of 2 connections

Address:

753014

Hello,

We have two dth connections - primary and secondary. We have been trying to get one of the dth connections (Primary connection) to be discontinued as the user is away for the next 2 years.
First time date of request: 25-july. One of the agents turned up and charged rs150 for the visit to discontinue the primary connection. But no one took action.
Second time date of request: 5-aug. The customer care agent said that someone from the department would call within 24 hours to discontinue the primary connection. But no one called.
Third time date of request: 9-aug. The customer care agent said that someone from the department would call within 2 hours to discontinue the primary connection. Still no one called.
We are being charged for 2 connection despite repeated attempts to discontinue one. This is unethical. Please resolve the issue at the earliest.