[Resolved] Tata Sky — Tata sky HD box from day 1 is exchanged with someone

Nivedita daspatnaik

from Puducherry, Puducherry

Address:

Pondicherry, Puducherry, 605012

I got n paid Tatasky connection from 3 Dec 2016.The subscriber Id in my TV screen didn't match the sub Id in my Registered mobile no. Logged complain to dealer, with no help. Logged complaint to Tatasky customer care, but it was just harrasment.
They closed the complaint ticket without resolving it. Paid for Dhamaal mix pack n English movies but left out with south special pack (I don't understand any southindian language).
Requested to escalate the complaint n resolve, but customer care people cut the phone, show their temper, don't transfer the call to senior executives.
Worst experience one can ever have.

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Jan 20, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Tata Sky Customer Care's response That's not how it should have been. Please share your RMN/Subscriber ID to assist you further.

Verified Support

Dec 19, 2016

Tata Sky Customer Care's response Hi, we completely understand what you might have gone through. Allow us to help you. We've raised a service request and shall call you soon to sort this out.