[Resolved] Tata Sky — tata sky hd channels not seen properly

shirish sumant

from Delhi, Delhi

Address:

Pune, Maharashtra

On 30th may my old digicom replaced with new hd digicom. Since then there are frequent interruptions with following message.
"there has been change of digicard or modification in your tata sky acvount. You will not be able to view this recording. (5)."

I have sent 2 mails and atleast 6 phone calls. But despite my constant follow up my problem is not solved.

I have no alternative than to go to consumer court. Till my problem is resolved dont charge me. I have already paid rs.340 whivh should be adjusted.

Shirish sumant

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Jul 19, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Tata Sky Customer Care's response Hi, this is not the experience we want you to have. Kindly share your RMN/Subscriber ID for further assistance.

Jun 22, 2018

Updated by shirish sumant Sub ID : [protected] in the name of my son Bipin Shirish Sumant

In continuation to my above complaint I have to lodge another complaint which is nothing
but mental harassment. All of a sudden my TV transmission was stopped. On enquiry with Tata Sky complaint number I was told charges of Rs.300 recovered from my account and my account balance became negative. I was further told that these charges pertain to replacement of digicard. But I want to bring to your notice that the original digicard supplied alongwith new HD box was defective. I immediately raised the complaint and requested to replace defective digicard since the message appeared stated that there was problem in digicard. Later on your representative replaced defective digicard. That time also I told him that no replacement charges would be borne by me since original digicard was defective for which he agreed. In fact I could not see TV for almost 20 days till new digicard was placed .My demand to immediately restore TV connection with Tata Sky and also do not charge me the days till replacement of original defective digicard.You can verify dates at your end.Your service was out of place till replacement of defective digicard. I could not watch TV uninterrupted during those period. Your representatives had observed this problem when they visited my house.
Regards,
Shirish Sumant