Tata Sky — Tata Sky not working since 4th MAY 2015 , No one responding

Address:

Pune, Maharashtra

Dear. I am a subscriber of tata sky from past 7 years my subscriber I'd is [protected] and I have been pressed by the customer care team and your team of technician to write it to you so that some solutions can be carried out. So the problems goes on like this- I came back from work on 4th may and saw the inside tatasky wasn't working I own a multi TV connection (one is working fine), I waited for some time as the weather out was cloudy, then tried all my combinations to switch the device off and restart it but still wasn't working I tried doing the same for the next full day when the weather was clear, so thought of launching a complaint with customer care. So on 6th made a complaint and requested whether your technicians can visit us at 6.30pm he said I will take your request for the same. Next day on 7th may afternoon I received an sms that your visit is scheduled around 16 .00 hrs on 8th may, then later at night I received an sms that it is scheduled between 10 to 10.40 am on 8th. I kept waiting for your technicians visit till 11 am to launch another complaint. Then left my house for work at 12 pm ( i applied for half day leave). Got a call from one technician ([protected]) at 1 pm saying what time can i come i said i waited for you for good 3 hrs you didn't come so plz come tomorrow morning at 11 am. He said he would require a reminder for which i said ok i will remind you at 10am. 9th may 2015 i called up this guy at 10 am his phone was switched off till 10.32 am when i had a luck of speaking to him again. The person picked up the call an said i don't have your complaint but still i will come around 2 pm, i said we had a word yesterday and you said i will come tomorrow morning as per your own convenience on which i said ok. The person said i was on leave yesterday. On which i said look i have Already wasted one half day leave yesterday and had put another half day today please come and fix it so that i can start my day or else will speak to Customer Care on which he said you do what you want to i won't be able to come. I called customer support again had a word with sanjeev a senior guy he assured i will get a call in an hour, after an hour didn't received any call so called up customer support again and this time had a word with Abhishek a senior guy again he said i won't give you fake promises and calls are fixed up by technician only so not possible in an hours time but can give you an assurance that your problem will be solved by 3 pm today only (9th may).on which i said i have wasted 2 half days leave just to make sure this damm thing is fixed but nothing happened, i challenged abhishek that i will be happy if your technician calls me by 3pm instead of visiting. No calls what so over no visit till 6pm on 9th may 2015 then called up customer support again and had a word with Sashi a senior lady again. And explained the whoopee episode. Yesterday i received a msg Hello, Your WO no.HZ7VENVdated 06/05/2015 20:29 has been cancelled. Please give us a Missed call on[protected] if you are still facing No Signal issues Wow now that's wonderful you call us a premium customer and after calling you for more than 20 times from 6th may to 9th may and got only one call from your technicians. When i talk about the turn around time (TAT) on every complaints Sashi said there is no such TAT we are following. Really worried for what sort of complaints addresal mechanism is this. I am really really pissed off with the attitude of your customer support team and the technicians. If this is gonna continue i would request you to kindly refund my money which i paid for the year and also towards the device. I would better have a cable wala and then will expect the same kind of service from him. Plz do the needful within couple of days and as per my convenience this time. Because now i am not going to call the customer support again and will take up the call with consumer court. Thanks. Jayant Karambelkar +91-[protected]