After waiting to get some lead on implementation of trai guidelines, i got email from tata sky for pack selection and stumbled upon the pack selection module on tatasky website and notice there were just 3-4 options to choose from. Instead of allowing us to choose 100 free to air channels for basic rate rs. 130/- + further channel-wise pack selctions, tata sky had offered (1) a pack allegedly based upon my viewership pattern, (2) a couple of random combinations of mix & match, and (3) a long list of alphabetically listed individual channels, both paid & free, from which we had to choose each individual channel we desire to view.
Since, i want to retain the original pack that i had subscribed, i am being offered to select the pack tata sky recommends. However, this recommended pack includes channels which i do not have in my current pack and certain regional paid channels have been included in the pack which i do not subscribe.
I have asked tata sky to drop these channels from the pack and include the channels which i want to retain but there has been no response from their side.
Trai, on their side say the customer is required to pay only for the channels which they subscribe for. But, here i am being forced to choose the channels which the company says and pay for the regional channels.
I have provided tata sky the list of channels i like to view but they do not accept them and recommend the channels in the pack.
On choosing all the individual channels i currently subscribe to my subscription amount goes up by 400 rupees/-. And they are unable to understand my view.
How this new channel pack selection thing is working in my interest. I hope this & many thousands of complaints are understood, taken seriously and redressed at an early date. Was this information helpful? |
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