[Resolved]  Tata Sky — tata sky recharged successfully but amount not added in my tata sky account

I spoke with 5 persons in customer care. They are repeated the same again and again without gone through my email. Everyone says the amount credited in tata account but not allocated to my account and will check internally, will be resolved 24 hours. I have still not received a resolution. Todayis again my due... They expect me to recharge again during this pandemic situation. I am frustrated. Whom should i escalate. I am yet to apply the issue in consumer court in on line.