Tata Sky — Tata sky refused to solve problems in my area

Address:

Raigad, Maharashtra, 410208

My setup box was dead on 6 july 2016. i called customer care and they said they will send technician. but since that day no one came to check it. i called them many times and everyday they gave me same answer that our technician will visit you today. but after sending email to nodal officer i got phone call from +[protected]. person on phone asked about my address. after that he told me that he won't come to my area because they don't provide services in that area. and he also told me to call customer care and ask for your refunds. i have tata sky hd+ setup box. and now i just want full refund. i already wasted my time and money on phone calls to customer service but no one help me. my subscriber id is [protected]