[Resolved] Tata Sky — Tata sky running a scam

scher31

from Hyderabad, Andhra Pradesh

Address:	500017
Website:	www.tatasky.com

Ac. No [protected]. Rmn:-[protected].
Wish to bring to this issue out in the open. we have installed tata sky dth since 2 years.
the last recharge for annual period was Rs 8880/- we have been taken for a ride as tata sky shows popular movies on Hd channels only. we opted for Sd channels so we do not get what we should, the question is:- are we not paying for watching the shows? besides, tata sky has more than 200 channels it's ultra pack channels that are irrelevant to us. we were forced to choose this package as it includes english news and english entertainment.
when contacted the customer care service we get an automated response, then we are ignored.
tata sky dth is the most expensive of all other providers, we pay through our nose for unwanted channels, why should we be subjected to this scam we do not understand.
appeal to the consumer court authorities to intervene.

sincerely
Ms. S.Vazir

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Apr 28, 2017

Complaint marked as Resolved

The Person at Tata sky Now, clarified what can be done, beats me why this information was not conveyed by their customer care team.. wish to have a pleasant experience hassle free interaction with Tata sky. hopefully it can be affected. Ms. S.Vazir

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Tata Sky Customer Care's response Hi, we fully understand your concern. At Tata Sky you have the option to choose your own entertainment. Pay for what you watch! Please visit https://goo.gl/G96sah to know more. Do write back to us for further assistance.

Mar 21, 2017

Updated by scher31 AC no:-[protected].Rmn:-[protected].
this gambit of choose your own pack is most unsafe. if we recharge with a base pack we need to choose add-ons and therein lies the harrowing experience of getting to view what we choose, for a few days then it's gone!

Tata sky the giant corporate is nothing but a blood sucking leach.

another issue we wish to bring out into the open- there is an Ad on almost all channels where it shows a man who has bought a big brand new TV, which does not have HD (high Definition) option so the locality people laugh at him calling the TV a "Dabba" (Box). what sort of message does this give to those who see this? that TV is a box unless it has Hd. children see this AD too they get ashamed of their "Dabba". this is a socio-economic concern. strict measures must be taken to stop this AD as it negatively impacts the people making them ashamed and discontented.
how this Ad been allowed on TV is a mystery.

this issue of charging for what we view is just an eye wash.
have had most stressed out periods with recharge from this dth tata Sky
provder,
kindly help us to deal with corrupt corporate-Tata Sky

unless we are given a pack with inherent channels not add ons this issue can never be resolved
Ms.Vazir

Verified Support

Mar 21, 2017

Tata Sky Customer Care's response Hi, we shall contact you at the earliest to clear your doubts. We are here to help you out with any issue you are facing. Do let us know.

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Comments

R.S Communication

from Delhi, Delhi

Id no-[protected]
please deactivate this Tata Sky Vedic Maths immediately
i really disturb with tatasky with any conformation activate lot o[censored]nusely channel putting extra money please stop serivce don't give call again and again ...we don't need ant extra channel...

Lalit Powar

from Bengaluru, Karnataka

Although it is advisable to go for long term highest pack offering as you can derive the benefit of all channels plus you could get price benefits but you could also go for Make My pack as it offers full flexibility of choosing channels on an ala carte basis and creating your own Pack. I think you should follow-up with Tata Sky customer support. You can write to them at [protected]@tatasky.com or call their helpline number at [protected].They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. The best part is it is available 24X7. I am sure they will help you out with the best suitable option that will be cost beneficial too.

scher31's [Complaint's author] reply, Apr 28, 2017

Why was I not informed of this option earlier? Now, Tata sky when taken to task, gets round in a way where we subscribers are shown as stupid, ignorant and without any common sense.

At Last MR.Lalit Powar has a solution for our problem.thank you.

Ms.S.Vazir