[Resolved]  Tata Sky — Tata Sky service not working and demands fees to resolve the issue without any justification

Address:Raigad, Maharashtra, 410210
Website:Tatasky

I, Govind Saluja having Tata Sky DTH connection ID [protected] having issue in service since yesterday. When I tried to book complaint with Tata Sky CC, they asked me 200rs charges for visit of their executive to check the issue only. When I asked them on what basis you are asking 200rs charges, if the problem not identified in my house. I told them I checked all connections well inside my room and all is well connected and either issue at Terrace satellite OR your end so why you are asking fees for outside my home problem. It must be resolved at your end without any fees but they don't want to listen me and her customer care executive Miss Shewa responded bluntly and unethical way .

I need your support to check with Tata Sky why they treated and making money unethically from customers . They did not take my complaint yet and ask me if I am ready to pay then only send executive .

Please look and intervene with Tata Sky way of charging wrong fees with customers .
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May 11, 2017
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Apr 08, 2017
Updated by Sgovinds
Received reference, the Service Request number is WG7R1RG. In future, please quote this number pertaining to your request.
Apr 08, 2017
Updated by Sgovinds
I need strict action with unethical policy of fees structure
Verified Support
Apr 09, 2017
Tata Sky Customer Care's response
Hi, we do charge for service visit if the set top box is out of warranty. We will also contact you soon to get this sorted.
Complaint comments 

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Received Tata Sky reference, the Service Request number is WG7R1RG. In future, please quote this number pertaining to your request.
Totally worst service that I ever experienced before 12 hours has been passed but still my problem is not being resolve by your end even I have called for 2 times to your toll free and lodged a complaint.

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