[Resolved] Tata Sky — tata sky set top box - pairing issue-subscriber id [protected]

Navsinha

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500088

Yesterday my tv and set top box was working properly. Today, i. E 05 april 2018, i got a message on my tv screen as "this is the wrong card for this set top box (Pairing error) nds no.[[protected]
1 ] digicard id is[[protected]]"
My subscriber id is [[protected]]" with a blank screen.
I contacted customer care but they are saying that they will send a technician which will be charged from me.
Why should i pay the technician visit charge while the issue is from your side and it is not something to do with hardware it is a software issue as it was paired correctly till yesterday.
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.
Navneet kumar

+1 photos

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May 6, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Tata Sky Customer Care's response Hi, we're here to help. We have raised a service request. Rest assured, you will hear from us soon.

Apr 09, 2018

Updated by Navsinha Hi, Can someone please resolve the above issue?