[Resolved]  Tata Sky — tata sky stopped the service with some software update and now asking for money to restore the same

Address:

Pune, Maharashtra, 412307

This morning we were watching tv and all of sudden a message about software upgrade came up and it started to upgrade and then after completing the update started getting error about your tatasky is not receiving signal, wait for weather to clear or check for cable connection blah blah blah...

Thought might work after rebooting tatasky so rebooted the same and had no luck so even removed all cables and re-plugged but still the same so thought might be the upgrade messed it so tried to checked for settings and signal strength and came to know that its all 0. Signal and quality strength was at zero (0)

So even tried master reset and now it says since the signal is at 0. So not proceeding further.

Called tatasky care and explained them this issue and they clearly said they will charge for fixing my issue. When said i didn't do this but indeed your corrupt patching caused this. But still even after talking to 3 different people and a supervisor they said you have to pay for technician visit. And when asked for the customer care agents details, they refused to give details like their employee id and location, and also refused to put me to higher authority.
My concern is, i'm paying 350rs monthly for the service, so if they stopped my service then its their issue and should help me to fix. Pls don't give reason like you set top box is out of warranty. I have damaged my set top box nor i did some mess, its your faulty patch which triggered the tatasky upgrade and stopped all the services.