[Resolved]  Tata Sky — tata sky subscriber id [protected]

Address:	Visakhapatnam, Andhra Pradesh, 530013
Website:	TATASKY DTH

Kind attn :
I have been using tatasky since 2009. I am surprised to see that such an established company is unable to resolve such simple issues. I have recharged my account on 23/11/17 with 1500... Requesting for dhamaal mix & english movies. Later da next day we received a call from your end asking us to recharge 455 more so that we will not have to recharge for 6 months, we recharged... Immediately movies stopped... No idea why. So we called customer care and activated again no idea why the movies stopped.

Again english movies were dropped o 28/11/17 stating that the current bal is 1.22. Due dt 23/05/18. New monthly charges rs.0. Base pack renewal dt 24/05/18. Wen we called customer care at 13.30pm today 01//12/17 regarding the same n asked for the supervisor to solve the query a ms. Puja placed the call on hold.. A kannada recording was played n disconnected. Again we called customer care a ms. Prajna answered the call.. But we asked to speak to the supervisor she was only concerned in adding the movies pack... But wouldnt listen to the customer who wanted to speak to the supervisor to find a permanent solution as to why the movies was being dropped all the time causing us inconvenience. She said the calls cannot be escalated to a supervisor... What is the point of speaking to a customer service executive when the customer if needed cannot speak to the supervisor.

We are very dissatisfied with your service. Unable to watch our favourite programme inspite of paying money. We have also given a missed call on [protected].. If yr customer care call was dissatisfactory... But we hv not received any call from your end.. As to why we were dissatisfied... This reflects poorly of your customer service. Not what i would expect from tatasky... If this issue is not resolved within 24 hours as to why the movies was being dropped all the time... We are left with no option but look for an alternative dth service provider... And would advise all our friends too.