Tata Sky — TATA Sky-Unable to view channels due to no signal

Address:

Bangalore, Karnataka

My subscriber ID : [protected]. Unable to view channels due to no signal from 1st of April. I have tried to contact customer care but unable to make contact. I was able to contact them on 3rd April, they told me it will get rectify. But I got a call from the technician today i.e 6th April 2015 stating they will rectify my issues but there will be a service charge of 200 rupees. My question is why will I pay 200 rupees for service charge because it should be free of cost. I have tried to contact customer care to complaint about it but was not able to reach anyone.I want some-one to get in touch with me ASAP.