We have paid annual subscription and which is valid till November 22.
We are frequently getting error in set box as Digicard is not inserted properly. Even after reinserting the digicard there is no change in it and we are not able to view programmes. Besides Tata Sky + has recording facility in it. So when we go to view the recorded programme from our Plan we are getting given error. "your tata sky+ usage fee is overdue. You will not be able to avail of the following features:rewind live tv, pause live tv, record and playback. Please press help on your remote for payment options". We checked for this error with Tata Sky customer service executive. But they are not aware of it. Also there is no such information available on the Tata sky website. When we lodged complaint for technical assistance, their technician visited and informed that the camera in the Tata sky dish was to be replaced. Even after replacing it the issue continued so then they informed that the problem is with Tata sky setbox and to replaced. When we asked about the recorded programmes they have informed that it cannot be available on new set box and also the hard disk of current setbox can be installed in the replaced setbox. When we denied for it after few days the services resumed and were able to watch it with any change in set box. Again today we are facing the same issue with getting same old errors our T V screen. Pl. support to get it resolved asap. Was this information helpful? | 
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