[Resolved]  Tata Sky — Tata Sky Very disappointed with Tata sky Service

Address:	New Delhi, Delhi, 201301
Website:	www.tatasky.com/wps/portal

I have TataSky connection (ID- [protected]) for over 1+ years with HD+. I have never had problem with the service however my box got issues 1st time on 22th Oct 2016 and got replaced after paying Rs 600 as this box was not covered under AMC.
On 15th JAN 2017 again i noticed no signal on my TV Screen and I logged the complain for this issue, As per customer care executive this can be resolved by technician only and i have to pay the visit charge because my box is not covered under AMC.

Technician visited and suggested to replace the BOX with same amount Rs 600.I said no need to replace the BOX i will discontinue the service because I will not pay the amount for same issue and poor quality / refurbished BOX again and again .

He visited again after few minutes and replaced the BOX with a commitment that this box is free of cost to retain our customers.

Now today I received the message that same amount is deducted with same amount and i have to recharge my amount.Again i call customer care but all in vain because every time I have to explain same matter to new executive and in result they provided a new SR number.

No one is able to resolve my issue and now they are saying to recharge the account to view the channels.
I want to know from Engg. that the boxes are all refurbished and they are repairing the same box and supplying back. why should i pay for the poor quality of the boxes ???

Why the BOX is replaced with out my permission and why the call is closed with out my approval.

Why there is no provision for AMC for the Tata sky boxes.

Regards
Navneet