Tata Sky — Tata Sky - Wrong and Excessive charges levied

Address:

Hyderabad, Andhra Pradesh

My tata sky id is [protected]. I faced some technical issues since two days, hence I spoke to your agent they said they will send a technician in next 4-5 hours, but before that I was asked to do certain changes on my tata sky settings, but as suggested by your customer care agent while changing the settings (through "organizer") I got stuck on a particular page and your agent was not able to suggest anything about how to fix that. Thus from a small problem (intermittent connection issues) I stucked into bigger problem (No channels visible at all). When I called them again because of this big problem, then they told they will send a technician but the charge for that will be Rs.120/-. The technician came to my home in next 30 minutes and fixed the problem, but he charged Rs.90/- for that. As my due date of recharge was a day after (26/Sep/2015) hence I thought of recharging my account with Rs.300/- but to my shocking surprise after the recharge my account balance showed Rs. 159/- only. When called TataSky C.C. team they told they deducted Rs.170/- for the technician visit, whereas the TataSky technician also took Rs.90/- from me. Some complaints I have - 1) Double charges for single work from me( TataSky charged 170/- and TataSky Technician charged 90/- i.e. total Rs.260 ) 2) I was informed earlier that the technician visit charge will be 120/- but they charged 170/- which is complete injustice to the customer (myself). When I logged a ticket about this issue (Ticket no. KBMP5Q6 - as informed by your agent) Please refund the excessive charges you took from me.