[Resolved] Tata Sky — tatasky added a package without consent

ravikhadilkar

from Pune, Maharashtra

Address:

Nashik, Maharashtra

I realised that the balance had gone very low in my tatasky account and then called tatasky helpline to enquire the reason. They informed me that i had added tatasky package and that’s why. I had not given any request to add this package. Now tatasky is saying that this request came through a dealer named nilesh dth in nashik whom i don’t even know. Now tatasky is saying that i will not get the refund for the package which i did not subscribe.

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Dec 26, 2019

Complaint marked as Resolved

After persistent complains, Tatasky has resolved the matter by refunding the amount which was deducted from my account.

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request SR# 1SCJ3F92. Rest assured, you will hear from us soon.

Dec 24, 2019

Updated by ravikhadilkar Still awaiting any action from Tatasky. Only false promises over the phone that the superiors are looking into this matter.
Why is it taking so long?

Verified Support

Dec 25, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Dec 25, 2019

Updated by ravikhadilkar Complaint has not been resolved. Kindly please escalate the matter and find a resolution.