Tata Sky — TataSky bogus services

cmpaul2005

from Mumbai, Maharashtra

Address:

Nagpur, Maharashtra

Dear Sir,

Since 24th Dec'13, I am not able to view all the channels for which I am paying monthly charges. On receiving my complaint, you had send technician and deducted Rs.150/- from my account on 26th Dec'13. Inspite of your technician visit, when I could not see all the channels, he had told me that due to change of Tatasky software and set top box, I will be able to see all channels in due course. But I regret to inform you that till date, I could not able to view all channels. Moreover, you are regularly deducting monthly charges for the channels, which I could not view, since Dec'13.

If you could not permit me to view all the channels for which I have subscribed & you are regularly deducting monthly charges, please deactivate it with immediate effect.

Thanks

NILESH TIRKY
[protected] / [protected]

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Comments

Lalit Powar

from Bengaluru, Karnataka

Even I face similar issue fewmonths back. I was browsing through my channel list and found I couldn’t access many channels. Some message that said your current box does not support this service. I called the customercare at tataky and found out that I need to upgrade my STB to the new MPEG-4 technology. They also said that they would swap the box at no extra cost. I however paid Rs. 500 for one year warranty of the set top box. Ask them to provide an MPEG-4 set top box and you will be able to view all the channels. Try addressing your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. You can provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.