[Resolved] Tata Sky — Tatasky "No signal problem" not resolved

r.kumar_s

from New Delhi, Delhi

Address:

New Delhi, Delhi

Sir/Madam, My Tatasky is having "No signal problem" from 30th May onwards. I lodged an online complaint on 1st June (Service request reference number SR[protected] but nothing gone OK. Next day I talked to Customer Care Representative and he told to resolve the issue within 24 hours but nothing done. I again lodged an online complaint on 3rd June (Service request reference number SR[protected] and got an email that a techinal expert will come on 5th June, 4:50 pm to resolve the issue but no one came. So at 5th June evening I again called the Customer Care and they replied that next day someone will talk to me at around 11 am and then the issue will be resolved by the arrival of the technical expert. But again no one arrived and its 6th June today. If you are not able to resolve my complaint then please tell me there are lot of other DTH service providers, i will think over them but don't fool customer by deducting balance inspite of not providing the service. Thanks, Rajinder Singh TataSky ID: [protected] Mob. [protected]

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Aug 13, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You must also try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their Toll Free Number at[protected]. The best part is it is available 24X7. I am sure they will look into your matter and fix the signal issue you are facing asap.