[Resolved] Tata Sky — Tata, sky very pathetic customer service.

dnkonline

Address:

560097

My subscription id: [protected]

I recharged my tatasky account with 5920 rs for semi-annual package on 23rd june 2017.

My account is not reflecting the same but after doing it i saw my account was deactivated. My credit card was debited with the amount 5920 and i also confirmed with the bank. I received email from both tatasky and my bank that the transaction was successful.

I have been reaching the customer care and all executives say the same thing, sorry for inconvenience, it will be fixed in 48hrs. Every executives says 24-48 hours. Then i raised an compliant (Service request reference number: sr[protected] with them thinking that they will resolve this soon, but another executive called me on phone and telling it will take 7-10 working days to resolve this... Seriously!!!

My family were very upset in the weekend without tv.

Today is 27th june, nearly 100 hours gone by... No fix, nobody responds.

I asked them to escalate... Nothing happening.

Request some responsible management intervention.

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Jul 29, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2017

Tata Sky Customer Care's response We confirm that your recharge was successful on 27/06/2017 at 12:20:18 PM in which Rs.4, 560.00/- is debited for the renewal of Semi Annual Platinum South HD Pack and Rs.1, 360.00/- is debited for Semi Annual MultiTV Pack. The remaining balance in your account is Rs.51.64/- and the next due date is 26/12/2017.