[Resolved]  Tata Sky — technical problem( non availability of promised channel in tata sky pack

Hi

Due to the increase in costs, on 19th May, I dropped Tamil and Telugu HD Pack and retained Kannada Premium Sports English HD pack. Following the instructions duly, I gave a missed call to the said number. After the activation of this pack, all the English news channels along with some more channels, part of the said pack were not available.The missing channels are the channels which are regularly watched. This happened on both my multichannel connections.

To rectify this problem I have been contacting helplines regularly and patiently from the day one and from 7th June onward, the nodal office.

As there was no solution to this problem from Tata Sky, I tried on my own by activating the Tamil pack. This provided a temporary solution at a very high cost for me. Upon deactivation, the problem continued. As there is no response or communication from Tata Sky, again I activated the English News Pack, once again costing me extra, Now after contacting the Nodal Officer on 7th June, i.e. 6 days ago, my subscription was reverted back to Kannada Premium Sports English HD pack, with an assurance that this problem will be set right within 24 hours. I gave them another 100 hours to rectify. Nothing happened. Again I called nodal office on 11th, the response was the same and there was an assurance from Tata Sky nodal office, that by evening of the same, I will be updated on the status. I can provide the call history and recording for the same.

I need an urgent solution for this or cancel my subscription with refund plus the extra charges that I have been paying since 19th May 2019.

Hats off to this great customer service.

Thanks
Girish Murthy