[Resolved] Tata Sky — Technical Services

garg2809

Address:	Mumbai City, Maharashtra, 400093
Website:	www.tatasky.com

I am not receiving signal on Tata Sky due to some technical issues. When I called customer executive, i was told some options over phone that did not work. Then I was told that technician needs to visit my home and he will charge rs 200 visiting charges.
My complaint is that why technician charges of 200 are being imposed when there are technical issues in connection. Can somebody please help?

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Jan 4, 2017

Complaint marked as Resolved

Technician visited my flat and noticed that there was issue with TataSky in the entire building. It has been resolved, however that if there is technical issue at my end in my flat, I still disagree that there should be visiting charges for the technician visit. Its not about Rs 200, its about right and wrong, and paying for technical issues for the services that I am already paying monthly subscription, is wrong. Thanks to ConsumerComplaints forum to notify this matter to TataSky!

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Tata Sky Customer Care's response Hi, Your concern has been noted. We have just refreshed the signals, could you please turn off your set top box, restart it after few minutes. Kindly write back to us, if the problem persists.

Jan 04, 2017

Updated by garg2809 TataSky technician visited my place and as of now issue is resolved.
It was told that there was issue in entire building from outside, it was not working for entire building; and there were no issues related to TataSky in the house. So, no visiting charges.
However I fail to understand if there is technical issue within the house (and not within the building), why there are visiting charges for the technician? It should not be there - I strongly disagree - please think over it TataSky. Thanks.