[Resolved] Tata Sky — technician charges

Singh VKS

from Mumbai, Maharashtra

Address:

201301

Set top box isn't receiving signal without customer fault and customers are being charged for technicians visit. Its highly unacceptable. This may be legally correct but can't be justified in the satellite & cable tv service industry. Customer has no control over the issue & the charges are also directly gett deducted from his account balance. On top of that they are telling you are preferred customer, ridiculous.

Tata sky id [protected]
Vikas singh
Rmn [protected]

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Aug 7, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Tata Sky Customer Care's response Hi, we understand your concern. As per our company policy, these services are chargeable. Let us know if you need further assistance.

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Comments

SHaik Rafiq bhasha

from Hyderabad, Telangana

It's almost more than 10 days. Atleast now also we don't get any connection. For how many days we need to wait don't understood i[censored] don't take any action we r going to file a complaint on company.
Connection is booked by the name of
SHaik Rafiq bhasha
Mobile number [protected]
Place Mamatha nagar, Kurnool
We paid a amount of 2230rs

Tata Sky Customer Care's response, Jul 3, 2019

Verified Support

Hi, we do not want you to feel this way. Please share us the mobile number that you have given at the time of registration, we will help you further.

Kashmira Vaishnav

from Vadodara, Gujarat

I cannot view Tata Sky services from 2 days. Please help me.

Tata Sky Customer Care's response, Jul 3, 2019

Verified Support

Hi, we understand what this has been like for you. Please share your RMN/Subscriber ID, we will help you further.