[Resolved] Tata Sky — television mishandled by tata sky technician

Manoj Mavatkar

from Bengaluru, Karnataka

Address:

560017

Hi,

One of tata sky technician had visited my residence to install the fire tv stick, during course of installing he mishandled the television, i had complained the same to tata sky and after so many calls and mail i got to speak to the nodal team and as per the promise made by them it was told that i will be getting the reimbursement of the charges incurred for the service, i have forwarded the same to tata sky nodal team since then there is no update from them.

I have sent them several mail as well i have called them many times and in response they telling me to wait for 24 hours and its more than a week now.

Technician had visited my hours on 21st may and i have immediately called them and raised a complaint.

Regards,
Manoj

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Jul 29, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised your query and we assure you that it will be resolved promptly.

May 30, 2019

Updated by Manoj Mavatkar Hi,

I Had informed that the charges will be repaid after submission of the bill, after doing that none of the agent team from nodal team called back after writing several email i received a call from a nodal agent named khadeer, he was very adamant and was offering me only 500 rs however the billing amount was 7000, i have already submitted the bill.

Khadeer was neither transferring the call to higher authority nor he was ready to pay, he was very adamant and rude and sarcastic over call.

It's really frustrating that tatasky team not living upto the promise, i need a proper resolution, i am not liable to pay the amount for the mistake made a tatasky technician.

Please help me getting this resolved.

Regards,
Manoj

Verified Support

May 31, 2019

Tata Sky Customer Care's response Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 20, 2019

Tata Sky Customer Care's response Hi, we hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Verified Support

Jun 27, 2019

Tata Sky Customer Care's response Hi, we hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!