[Resolved] Tata Sky — this is the wrong card for this settop box

[Resolved] Tata Sky — this is the wrong card for this settop box

T tapsemi

My tata sky service had been working fine but suddenly out of the blue, on my tv there is now just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.:... Digicard id is... (14) I am getting this error out of a sudden. Please resolve this problem as soon as possible. I have been liking your service and had no issues till date. Thank you. Was this information helpful? No (0) Yes (0)
Nov 28, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Oct 28, 2018 Tata Sky Customer Care's response Hi! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
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Surya Shravan Kumar

from Mumbai, Maharashtra

Tata Sky this is the wrong card for this settop box
Tata sky id; [protected]

Tata Sky Customer Care's response, Aug 12, 2019

Verified Support

Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.