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[Resolved]  Tata Sky — this is the wrong card for this setup box

I am not using tata sky for 5 months. When i start tv it shows this is the worng card for this setup box. (Pairing error). So when is start the set up box with help of swith then it shows that your digicard is wrong. Please resolve this issue so that we entertain us.

Mds no =[protected]
Digi card id =[protected]
Subscribe id= [protected]
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Apr 27, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Mar 24, 2020
Tata Sky Customer Care's response Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Verified Support
Mar 27, 2020
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Complaint comments 
4 Comments

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Comments

My tata sky was going fine but suddenly next day when I turned it on it shows that the card is wrong for my settop box and that there is a pairing in error.
I tried reinserting it several times but still it did not work. What should I do ? Please resolve it.
Thankyou.

Reply
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, help is here! We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
Same error coming for set top box tv screan showing. this is the wrong set top box and pairing error
Pls help what u do
My Tata sky ID - [protected]
RMN - [protected]
Recharge for 6 months plans

Reply
My set top box is showing the pairing error message. I recharged it after 4 months.
It shows this message.
"This is the wrong card for this set top box
(Pairing Error)
NDS No.:(protected)
Digicard ID is (protected)
(14)"
I request to solve the problem.
I am a loyal customer.
Reply
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, that's not how it should have been. Let us have this checked. Please share us your RMN or subscriber ID.
Wrong card for this set top box error problem plzz solve.

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