Tata Sky — Though complete payment is done, channels cannot be viewed

Address:	411015
Website:	www.tatasky.com

We have been using the services of Tatasky since a long time. My subscriber ID is [protected]. I recharge for Tata Sky subscription on an annual basis. But for the last 2 weeks I am not able to view the Regional Tamil channels, which I have subscribed for (though I have made the complete payment for the whole year on 22/01/2016).

When I approached Tatasky customer care, they said it's a problem from there side, and that we would be charged extra for the problem to be solved. Why? It's there fault, and we are facing problems though we have paid the full payment duly.

On top of it, after repeated complaints made, our complaints are unheard. I fail to understand for what am I paying Tatasky.
There is no local office of Tata Sky to whom we can physically meet and lodge our complain. I feel that I am being cheated.

Kindly look into the matter!