Tata Sky — Total signal failure in Tata sky set up box and blatant ignorance from customer care service

It gives me immense displeasure to inform about consistent failure of tata sky service for more than 1 week and most sadly the lackadaisical attitude of customer care folks regarding their duty to rectify the problem.Being a consumer of Tata Sky for last 5 years i Have found it really indigestable that my service has been stopped for more than 1 week.On the very first day i made contact with customer care and informed about total signal failure of Tata sky set up box, i was assured that problem will be solved within 24hours.As such i waited after 24hrs I again made contact and requested them to make sure my set up box gets signal abut i got the same reply with some excuses like system up gradation is goin on throuhgout India from Tata Sky operator.I was given a number [protected] to giv a missed call to lodge complain.I did but it is unfortunate still no communication made from tata sky service centre.Now as the days are passing witout viewing any sort of service the monthly subscriptions getting deducted, who will take reponsibilty for inconveinence in customers entertainment.Is there any assurance to credit the customers account with due amount/days he actually should have been benefitted .Its their responsibility to stop sucking money of poor indian customers and give proper service without further delay while crediting the due compenstation in customers account atleast for those days without satellite signal failure from tata sky, leading only customers suffering.