[Resolved] Tata Sky — trai new scheme

Debrup

from Bengaluru, Karnataka

Address:

17E, Russian Complex, Sector 7, Bhilai, Durg, Chhattisgarh, 490006

As per trai's latest order of transmitting 100 channels to the subscriber, the company is not including any paid channels within these 100 channels as prescribed by trai

As a result of this change my monthly bill has increased from rs. 144 to rs. 190, without any change of previous package of channels before the trai order.

Regarding this, my suggestion is please modify your order and specify that some paid channels (Rs. 50 out of rs. 130) to be mandatory for every dth service

Was this information helpful?

No (0)

Yes (0)

Jul 8, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Tata Sky Customer Care's response Hi, we understand your concern. As per TRAI guidelines you get to choose 100 SD channels (or 50 HD channels) within the first NCF fee slab of Rs.153 pm. This excludes the FTA Promo pack as these channels are not counted for calculation of NCF. You would be getting 196 additional channels and services with the FTA promo pack at no additional cost and you can choose another 100 SD FTA channels as per your liking.