[Resolved] Tata Sky — trai new scheme
DDebrup on Jun 2, 2019
As per trai's latest order of transmitting 100 channels to the subscriber, the company is not including any paid channels within these 100 channels as prescribed by trai
As a result of this change my monthly bill has increased from rs. 144 to rs. 190, without any change of previous package of channels before the trai order.
Regarding this, my suggestion is please modify your order and specify that some paid channels (Rs. 50 out of rs. 130) to be mandatory for every dth service
Complaint marked as Resolved Jul 8, 2019
[Jun 02, 2019] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response Jun 03, 2019
Hi, we understand your concern. As per TRAI guidelines you get to choose 100 SD channels (or 50 HD channels) within the first NCF fee slab of Rs.153 pm. This excludes the FTA Promo pack as these channels are not counted for calculation of NCF. You would be getting 196 additional channels and services with the FTA promo pack at no additional cost and you can choose another 100 SD FTA channels as per your liking.
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