[Resolved]  Tata Sky — tv set top box

I have launched a complaint on 10th may around 9pm and i was told that the technician will visit on 11th may before 11am but till 4pm nobody attended the complaint. I called customer care and asked for thr status of the complaint she put me on hold for 20 mins, then i disconnected and again i called the customer care and spoke to senior officer mr amit. He assured me to resolve my problem. I waited for another 2 hours then the technician came to my house with a new set top box and tried to fix it which he is not able to around 7pm. He called me up and said he cannot able to activate the new set top box.
After making so many efforts we are not able to watch tv since 24 hours. The whole day i called up the technicians and the other tata sky offices, i wasted my whole day to get my tv started. I have recorded all the calls with the tata sky team and the technicians which i have as a proof. This is not accepted from tata sky, if they cannot provide after sale services they would have said no to me i can easily drop the connection because there are many other options in the market.