Tata Sky — Two time charge taken for reinstallation my tatasky in new place still complain not solve

Dear Sir/Madam I am satrughana Sahoo user of Tata sky since 6 year .I had request for reinstalation of my tata sky user id [protected] on[protected] & I had installed on[protected] & at the same time I had given Rs 200 to engineer for installation charge..but after some days again Rs200 deducted in my DTH a/c..for that I had lodge one complain on 12/04/2015 & the customer support person promise me to solve this problem within 72 hour ..but..still my problem not solve..& when I m going to contact by phone ..unnecessary balance is dedicating but no rpl nothing .. So suggest me what I will do.. With regards Satrughana sahoo