Tata Sky — Unable to get connected with set top box and receive channels for id: [protected]

Address:	Bangalore, Karnataka, 56076
Website:	www.tatasky.com

We have taken a new tatasky connection on 16th march for the flat b4-206, l& t southcity, arekere mico layout, off baneerghatta main road, banglaore. Mr baskar from your end came and installed it with a new set top box. On 17th we received some channels.From next day onwards, the red light in set top box is not coming and tv channels are not available. The signal strength is completely not there and we are afraid that some connections are interchanged.
When customer care was contacted, we understand that our registered mobile no [protected] ( also our residence no [protected] is registered in the name of mr munnah and the address is also different from ours. But we are receiving message from tatasky installation for this, in the given mobile number.
It is our serious concern that tatasky personnel are not acting in coherrant manner, with one person installing and registering in some other name etc.
Please lookinto this serious matter and make arrangements to set right things immediately. With in 48 hours of installation, the service from your side is very poor and we have reservations for recommending you to any new customer.
Nsparthasarathy