Tata Sky — Unable to get in touch with helpline for temporary suspension of services

My subscriber id is [protected].i m trying to contact helpline numbers for two days for temporary suspension of services.while holding the line for more than 5-10 minutes i m unable to get any executive on line.i want to get my services temporarily suspended for 15 days from 08/05/15.it is surprising that its very easy to get any services activated but very very difficult to get it deleted or suspended through helpline.Tatasky has not given any facility of deactivating any package or others on its website whereas activation is available.this is a cheating and harassment to the customer.i m informed that helpline number is chargeable and one has to wait unnecessarily for longer duration without any response.please take up the matter with Tatasky.