[Resolved] Tata Sky — unable to update package

Pravin Vinod

from Delhi, Delhi

Apr 7, 2019

Address: 560054

I'm unable to update my tata sky package through the app and the website. Keep getting an error message saying, "your request could not be processed. You have already ordered the selected package". Having tried getting in touch with tata sky through chat and phone calls. They asked me to wait. But it's been over two days now and package is not changed. Still getting the same error message while trying to change package. Please help!

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May 16, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised your concern and we assure you that it will be resolved promptly.

Verified Support

Apr 08, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!