[Resolved]  Tata Sky — unable to view channels and getting stuck with no signal

Address:

Thane, Maharashtra, 401202

Very bad service, had complained to ms susan at 9 am on 21-oct-2018, i had informed her to take my request to higher management as half of time there is no signal, certain channels (Specially cartoon) getting stuck in between, charges are applied but services are not provided. Secondary tv almost maximum channels says no signal while same channel is working in first tv. When i complain susan says to get technician arrange which is chargeable but why, it's not my problem, it's your service problem. Susan wants me to take up senior and she wants me to explain again whole thing to senior. It's ridiculous and very bad impression. During rains half of the time this issue and now no rains still there is issue. No use of buying tata sky as most of the time signal or channel issue which disturbs us while watching. Ultimately, my query to customer care is not resolved. So very much unhappy with tata sky now and would want to discontinue, pls let me know the procedure.