Tata Sky — Unable to view channels inspite of getting charged

Address:

Bangalore, Karnataka

For more than 2 months i am not able to view certain channels inspite of getting charged for thta. A month back some CCE said that a technical guy will come to resolve however, noone turned up till date. Trying to connect over phone at Tata sky customer care number, which repeatedly says there is congestion. Can sumone please let me know the further steps of action to get it resolved!