Tata Sky — unable to view channels owing to signal failure

prescilla d' souza

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Subscriber ID -[protected] . This is the second time I am putting this complaint in less than a month. I have been facing problems since the last four months. I tried contacting the helpline but everytime a tape-recorded message you get saying 'Our customer service representatives are busy'. Luckily if you get through may be after 10-15 minutes of hanging on the phone, the CSR will take the complaint and keep you on on hold to check details and will not respond forcing you to take a second call. On 7th May a technician visited my home and said he would come back on 10th May. Now to my understanding without him paying the visit on 10th, the complaint is closed without resolving the matter. . For the last one month I have been receiving messages on mobile saying that work order has been issued but nobody reports. . How long are you going to give stupid standard replies of signal failure owing to upgradation. Finally, when is the upgradation going to come? . I have paid a huge subscription but I am not getting any service from Tata sky. Please refund me my amount so that I can move to other service providers. Prescilla

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Tata Sky customer support has been notified about the posted complaint.

Jun 05, 2015

Updated by prescilla d' souza After repeated phone calls, a technician named Sagar (mobile no. [protected]) visited my house on 1st June. After checking, he said that it is the electrician's fault and there is no fault on the part of Tata Sky. To which I suggested that I will call the electrician and you two, sought the issue. He agreed. After that, I have been practically calling him everyday, but to no avail.
I don't know what's wrong with Tata Sky officials. Why so much casual approach. When I asked for refund of the money, there is no answer.
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My plea is that these people just pass the buck. If it is electrician's fault, then tell me why some channels are working and others not.
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Have I any answer to this? Are you there?