Tata Sky — Unable to view channels since end of March'15

Address:

Mumbai City, Maharashtra

My subscriber ID is [protected] . Since last 3 weeks, I am facing difficulties in viewing channels. I have registered for Grand Supreme Sports Pack and I am hardly able to view 15-20 channels. Since last 3 weeks, every alternate day I am putting up a complaint to the Tata Sky customer service no. Every time, after keeping the call on hold for more than 10 mins, the customer service representative attends to my call, informs me that the complaint has been registered, it will be taken as a priority issue and the technical person would call sometimes with 2 hours or 24 hours and fix up an appointment to visit my residence to resolve the issue. Sorry to say, but inspite of so many complaints, never has the technical person called the registered no. and fixed an appointment to fix up the issue. But everytime, without confirming with me my availability, I get a message that the technician would be visiting at so & so time to fix the problem. On two occasions, it has happened that nobody visited my residence to resolve the problem and I get a message that the WO has been completed. Even there is no return call from the number where we are asked to give a missed call due to this signal issue. This is not the 1st time that we are facing issues with the services with regard to the technician visit, but everytime we ignore this considering that TATA SKY is a big brand and the services would improve.