[Resolved] Tata Sky — unable to watch due to pairing error

Rohan Bhalotia

from Kolkata, West Bengal

Address:

713324

I was out of station so my tata sky was off for about 3-4 months.
but when i returned and started it again i am getting an error message station that the card is unable to pair with the device.
my registered no is-[protected]
subscriber id-[protected]
i have included the pics of the error and the details of my nds and set top box.

plzz help me with a resolution as i am a regular customer of Tatasky and hope to use the same connection in future.

+2 photos

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Jan 7, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Tata Sky Customer Care's response Hi, we hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Comments

Shubhangi Dangat Walunj

from Mumbai, Maharashtra

Itane aapke customer care number hai lekin ek bhi nahi lagta..Muze urgent call karna tha lekin ek bhi call lagta nahi hai...

Tata Sky Customer Care's response, Dec 11, 2019

Verified Support

Hi, we strive to give the best of service to all our customers. Kindly share your RMN/Sub ID along with the details of your concern and we’ll help you further.

Reena Nanda

from Delhi, Delhi

Getting pairing error even after recharging. Also recharge amount is not reflecting in my account.
I tried soft and hard refresh but none of them is working.

Tata Sky Customer Care's response, Dec 11, 2019

Verified Support

Hi, we can understand your unpleasant experience. Please share your RMN/ Subs ID for further assistance.