Tata Sky — Unauthorised activation of service

Address:

Pune, Maharashtra, 400101

I am a subscriber of Tata Sky Network. I have additional set top box in the same subscriber name. In the month of December 2015, I got my services renewed for a year. I had clearly mentioned that I do not want to activate the additional set top box till further instructions.

Today, when I called up customer care, they are saying that they are deducting Rs.230/- for the additional set top box since Dec 2015 and I have been charged 230*3=690/- for 3 months.

Anjali, customer service, says that they were not instructed to cancel this service from my side and secondly, if there is balance in my account then you will automatically activate this service, without confirmation. How ridiculous.

For deactivation of service you need confirmation but for activation you don't need any.

I would request you to kindly look in this matter and refund the amount charged to my account as I had not got the service activated from my end and the error is in your side.

If no refund or action is taken immediately I will be forced to forward this complaint to consumer complaints forum.

Hoping for a positive and prompt response.

Regards,
Deepak Kothari
[protected]
Subscriber id [protected]