Tata Sky — Unauthorised Charging and Misinformation

Address:

Kolkata, West Bengal

Subscriber No. [protected] I took one multiTV connection from Tatasky DTH in March'15. As per information from customer care executive I paid Rs.2200 for 12 months subscription. Suddenly on 14.07.15 my connection was deactivated on the ground that i do not have sufficient balance. As per information from the customer care again, Rs230 was deposited on the assurance that annual subscription from march '15 to march '16 will stay active and it is just a fee to keep a minimum balance in the account. Then again on 14.08.2015, they deactivated my multiTV connection on the ground of having zero balance. Then on enquiring with the customer care, we were informed to our surprise that there was no annual subscription active in the account. The annual subscription had been over in July before the last incident. Also they informed us that the Rs 2200 we paid before was not deducted for annual fee, only Rs 807 was deducted for fee till July and the rest was deucted for HD services they activated WITHOUT our request. Then a complaint was lodged with them in their customer care with the hope for some resolution. They called next day with the resolution that i will have to subscribe to annual multiTV subscription now to continue viewing TV. They are sorry for the misinformation their executives provided. But we are not supposed to suffer if a customer care executive gives wrong information and tells us to recharge wrong amounts for my TV. If only Rs 807 was supposed to be charged for subscription from March '15 to July '15 then we should have been instructed to recharge Rs 807, not Rs 2200. We hope to find a resolution so that we get the 1 year subscription we had been informed we would get on payment of Rs 2200. We refuse to pay any extra amount in this period. Amalendu Bhattacharya Mob - [protected] Subscriber ID - [protected] N.B. - This entire incident is recorded in their customer care helpline conversation recording.