Tata Sky — Unauthorised payment deduction for the services i never opted for

Address:	122003
Website:	WWW.Tatasky.com

I recharged my Tata sky( customer id [protected]) with Rs. 5300/- on 18th Aug 2015 and opted for Annual supreame sports kids pack worh Rs. 3740/- and annual HD pack worth 1500/- Totalling Rs. 5240/- and called tatasky to activate both he packs, but they only activated my annual Annual supreame sports kids pack and left the HD pack unactivated (yearly) althogh i was able to see HD channels but i was not aware they are deducting the money on daily basis. on 10th of Dec i recieved a alret on my TV to recharge for HD channels as the balance of my account is low. on calling Tata sky i was told different stores by different executives, once they say that your Secondry set of box is on so the money has been deducted for that the second time they told me that you activated Active games and third time they told me that you activated every day TV. I had never activated these service. on top of that the the mob no which as per them by which these services were activated does not belong to me. But they are not ready to except their fault, and are trying to defend them self