[Resolved]  Tata Sky — unethical behaviour by one of backend rep, miscommunication led to money loss. ivrs malfunction

Address:

Sri RamaKrishna Nagar, Khammam, Andhra Pradesh, 507001

My father on 26th october, 2019 from mobile number [protected] called tata sky with an intent to activate english channels. He had selected telugu language to talk to the representative, instead the call got picked up by a hindi speaking representative. Knowing a little bit of hindi and since our requirement was clear (To activate english channels), he continued with the same rep as he did not like to wait for one more representative. He informed the rep with the little known hindi to activate english channels. After which (According to the back end team of tata sky) the rep has informed that there are some special packs which are free for 10 days and after that they will be chargeable if not deactivated for which my father has agreed.

My concern here is what is the purpose of ivrs letting the consumers know the language options and the customer selecting the relevant option if it is going to connect to any of the available agents?

Secondly, when consumer asked the rep to activate some channels, without knowing if the consumer properly understood what they are offering how do they activate the special channels?

Third, i know usually the reps asks the consumers to check if the channels are activated or not, how come they missed to ask the same about the special channels?

Lastly, why was there no phone communication to the consumer after the free period has expired and charges are going to be levied from the day forth?

Despite all these the responses of the lady (S. Prasanna) from backend team are so rude and ignorant that she is asking the consumer for proof that we had not requested to activate. The tone of the rep and the attitude together with all the above questions are forcing us to move to a terminate the connection with tata sky despite having a good reputation.