[Resolved] Tata Sky — unethical behaviour of your executives. | |||
I am a regular customer of tata sky and my id no. Is [protected]. Recharge of rs. 3175/00 has been done on 27.10.2018 fur ultra pack, which was suggested by your executive. I went on leave from 7.10.18 to 17.10.18 and my connection was suspended during this period on my demand. I was promised that my ultra pack would be active after resumption of services. Not done. Now they are demanding more money to activate my desired pack. I feel cheated by you and demand immediate activation of the said pack. You can pull out the recording of our conversation from 27th october onwards. Fine, if you can’t do this i demand the refund of my remaining amount immediately. This is complete nonsense and not tolerable at any cost.in fact many options are available in market at a cheaper rate. Thus, requiring the activation of my pack or refund the amount at earliest. Anticipating a prompt response by your team. Reds. Was this information helpful? | |||
Dec 30, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Nov 26, 2018 Tata Sky Customer Care's response Hi, this isn't the experience we aim for. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
Verified Support Nov 29, 2018 Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
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 4 Comments | |||
Comments
The Company has modified its website in such a way that customers can only add channels or packs. Unsubscribing option has been removed. This is highly objectionable. It is extremely difficult to contact any representative of the Company by telephone.
Tata Sky Customer Care's response, Nov 27, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID so we can assist you better.
We had put a 6 month package for Rs.2800 consisting of kids and south indian channels, but services got cut in 1 month. The operator who installed the device has asked us to contact Tata sky . Kindly rectify the mistake.
Tata Sky Customer Care's response, Nov 27, 2018
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.
My tv programme not running, No signal
I d No [protected]
I d No [protected]
Tata Sky Customer Care's response, Nov 27, 2018
Verified Support
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The account was not active for a few months and today when i recharged, it showed the error message "This is the wrong card for this set top box (Pairing error) . Please resolve the error as soon as possible .