[Resolved]  Tata Sky — Unethical practice

Address:

Mumbai City, Maharashtra

I had registered a complaint through tata sky dth customer care on 24th Dec 2014 for defective remote sometime in the evening. The customer services executive informed me that a tata sky representative will visit to check on same and correct the defective remote or replace it. It was told to me by that person that there would be no charge applicable if the old remote do not have any physical damage. On 25th Dec 2014 a technician came 5 hours later than the appointed time, checked on the old remote and replaced it with another one. There was no physical damage to the old remote, however rs. 175/- has been deducted from my account Subscriber id - [protected]. Also another rs. 50/- was deducted towards visit fee. These charges were not mentioned at the time of taking the appointment. Also the technician said that a wrong work order was placed for this service and so these charges would be deducted from my account. Tata sky must have the recording of my conversation with their representative on 24th dec 2014, so i hereby place this complaint against this unethical practice hoping for corrective action.