[Resolved]  Tata Sky — unfair trade practices by tata sky and their service centres

Address:

Mumbai City, Maharashtra, 400037

My subccriber id is [protected].
Today i called up your customer care to check the status of my complaint zoz53u5 and i was told that my complaint was closed and there was a call drop while your representative was talking to me. I would like to bring to your notice that there was no call drop as he had called me on my landline number and he had clearly told me that he would discuss the issue with the seniors and will get back to me regarding you wrongfully deducting my 225/- rs from my account and discontinue my services.
The day i put the complaint your customer care executive clearly told me that there will be no charge if he is visiting, charges are applicable only if he does something to solve the issue (You have the recordings of this call), your technician calls up before coming to my place, at first when he hears my problem after that he asked me to call my electrician as there is an earthing problem, he tried to solve my problem over the phone so that he need not visit my place since he knew it was not a big issue. I called up my electrician and asked him to come, just after 5 min he calls back and says that he would come and check the problem, but by then i had already called up my electrician, your technician came in 10 min he just switched on my tv and both were working he did not touch my set-top box, he left my place in 10 min, but before leaving he called up someone there after my 225 was deducted.
Sir this is not fair on tata sky misleading their customers first they say that they won't be any charges unless he does something to solve the problem and when i called up today to check my complaint status they saying there was a call drop and our complaint was close.
It seems that tata sky is really not interested in serving the customers that are just trying how to get money out of their pockets by following these unfair trade practices.
Any ways if you are not interested then just let us know even we have other options in the market. November 25th is the last day of my subscription which is not far. I have put one more complaint today zqu8h4y, i know the reply will be same like before and you will safe guard your costumer care executives and technicians but still would like to hear from you.