Tata Sky — Unwanted deduction of amount for new package

Address:	South Goa, Goa
Website:	tatasky

Sir i'm using tata sky connection for past 3 years. it happened twice with me when a forged call comes from [protected] and introduces themselves as calling from tata sky on my non-registered mobile no. Despite telling them i don't want any new package and after disconnecting the call i get a message on my registered no that your amt is deducted for availing new package. My query is how without the authority of customer or tatasky they can deduct my money. It really irritate me on my busy office schedules to call tatasky call centre again to cancel the new pack. i'm in loss as they my next renewal date comes early and then the executive adjusts the amount by increasing my monthly recharge. My humble request if you can call and solve my problem or else i will be forced to cancel the respective connection. regards, Sunesh Krishnan [protected]