[Resolved] Tata Sky — Very Poor Service

goldy_bansal

from Adampur, Punjab

Address:

Bathinda, Punjab

I raised a complaint for my HD+ box error on[protected]. they said they do not have set top box to replace. Its already 6 days passed we are unable to watch tv and still they do not have box. I am from Bathinda Punjab mean to say not from rural or remote area. it is 5th corporation city of Punjab and tata sky does not have set top box in my city. i am wondering what else tata sky has to offer customers. They are making false commitment regularly, even talked with seniors. What if they do not get box in a year? Subs ID :- [protected] Mobile :- [protected] Email:- [protected]@yahoo.com

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Aug 13, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You must also try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their Toll Free Number at[protected]. The best part is it is available 24X7. I am sure they will look into your matter and expedite replacement of your set top box.

bhat metals

After recharge on 26.2 15 not getting channels active. I have called 4 times in customer care and they are miss-communicating me to have call within 2 Hrs by your service engineer. Once anybody called but not came. For the same 3 times more i logged complaint in customer care but still no response from vadodara service devision. Nobody is picking phone. Still we are blank for last more than 1 week. Further we are not willing to take tatasky service and forced to go for new other brand connection. For your reference my Tatasky id no is [protected].

Nasa1825

from Chennai, Tamil Nadu

My customer ID is [protected]. - Chetpet, Chennai.
I had complained about no signals in my set top box about two weeks back and so far it has not been rectified. I had received an SMS last night around 23.00 (11 pm) that the technician visit is allotted around 23.05- 23.50. Which company sends technicians at the middle of the night. Within the next 5 mins received another SMS saying the problem has been rectified. Yet no signals. Looks like Tatasky is taking its customers for granted. Unhappy with the service tatasky offers. Would like to escalate this issue.

Rajkumar poonia

from Mumbai, Maharashtra

Can't view any channels since 11 days and being given fake promises since 7 days stating that there will be a technician visiting from their side but nobody has come yet. They text about appointments being confirmed but i receive a cancellation msg stating the problem is solved even though it isn't and they say there is no technician visit appointment booked on the account. They have been saying such lies coninuously since the past 5-6 days. please look into the matter asap and do the needed. thanks...

saumil1

We are facing a no signal problem for the past 10 days. We called the customer care and asked for a solution. They sent an engineer for the service. He told the problem is with our electrician and told that he will come the next day in presence of our electrician. We called him about 20 times but he didn't return the call. He has since then telling us he will can the next day, at night etc. but has not come for service the 2nd time. He does not answer our calls too.