Tata Sky — Wave off extra charges & activate service

Address:

421201

Dear Sir My Tata sky subscriber id is: [protected] (Sanjeev Satpathy) During the past one month in spite of recharging my monthly package twice ( Rs 270 on 25/10/2015 & Rs 275 on 31/10/2015) I have merely enjoyed their service for a week time because of negative balance as per their record which is manipulated in following way: After the first recharge there were some intermittent signal issues & while logging complain it was truly agreed by them that their will be no visit charges taken. But after their Technician's (Nitesh) visit on 26/10/2015 for rectifying signal issues they deducted the whole amount (Rs 250) on 27/10/2015 stating 'you have to pay the charges'. Still as per them they forwarded for wave off.. Finding no response from them for a couple of days I had no other real choice; Recharged again with Rs. 275 on 31 St October 2015 & another signal issues occurred after about a week time; while talking to their executives they said sorry for the inconvenience, our person will visit you soon & there will be certainly no charges taken this time.. It took about 10-15 days to send their technician finally on 26/11/2015. But after the rectification work they again charged Rs. 275; now because of this delay process (from their side) my accounts balance had almost finished as it was reducing on daily basis (even though I was unable to watch TV).. After there last visit charges my account has gone negative & its flashing recharge your account immediately. On the above issues I had several calls to their respective staffs; some namely Ms Shubhngi on November 27 & December 1st & Ms Vishakha on December 4th, No- [protected] for either of the waver but they were refusing to do so & said will forwrd your issues to the concern department on high priority. No response as of now. For a house holder its really time consuming difficult to follow up & big harassment as well to deal with their new customer care executive every time; requesting please help me on the above. Best Regards, Debasish Mishra [protected]@yahoo.co.in